Last updated: 5 September 2026
Tea Shop BD delivers tea and related products across Bangladesh. This policy explains how orders are confirmed, processed, dispatched and delivered.
Order Confirmation
Orders are processed after the product, pack size, delivery address, mobile number, payment method and stock availability have been confirmed.
Tea is a natural agricultural product, and stock may vary between batches. If an ordered product or pack size becomes unavailable, we will contact you before dispatch to offer an alternative, revised delivery date or refund.
Delivery Areas and Estimated Times
Inside Dhaka: usually 1–2 business days after dispatch.
Outside Dhaka: usually 3–5 business days after dispatch.
Remote or restricted-service areas may require additional time.
Delivery estimates are not guaranteed arrival dates. Weather, public holidays, transport disruption, courier capacity, incomplete addresses and events outside our reasonable control may cause delays.
Shipping Charges
The applicable shipping charge is shown during checkout or confirmed before the order is accepted. Shipping charges may vary according to destination, parcel weight, courier service and order type.
Cash on Delivery
Cash on Delivery may be available for eligible products and locations. It may not be available for prepaid subscriptions, personalised products, international orders or orders requiring advance payment.
Order Tracking
When tracking information is available, it may be shared by SMS, phone, email or another confirmed communication method. Tracking updates are provided by the courier and may not appear immediately after dispatch.
Address and Phone Number
Customers are responsible for providing a complete delivery address and an active mobile number.
Contact us as soon as possible if an address or phone number needs to be changed. An address cannot normally be changed after the parcel has been handed to the courier.
Delivery Attempts
The courier may contact the recipient before delivery. An order may be returned to Tea Shop BD if the recipient cannot be reached, refuses delivery or provides an incomplete address.
We will contact the customer before arranging another shipment. Additional delivery charges may apply when redelivery is requested for reasons outside Tea Shop BD’s control.
Damaged, Missing or Incorrect Orders
Inspect the parcel after delivery. If an item is damaged, missing, incorrectly supplied or has a broken product seal, contact us as soon as possible and within 7 days of delivery.
Please provide the order number, product name and clear photographs or an unboxing video when available. Keep the product and original packaging until the review is completed.
Do not consume a product if its packaging or safety seal appears damaged.
Split Shipments
We will not intentionally split an order into multiple shipments without informing the customer. If part of an order is unavailable, we will ask whether the customer prefers a partial shipment, replacement, delayed shipment or refund.
International Delivery
International delivery is available only when confirmed in writing by Tea Shop BD before payment. Delivery time, courier, shipping cost, customs documentation and product eligibility are confirmed separately for each international order.
Import duty, tax, customs clearance or destination-country charges are the customer’s responsibility unless the written quotation states otherwise.
Order Cancellation
An order may be cancelled before dispatch by contacting Tea Shop BD. Once an order has been dispatched, it will be handled under the Refund & Returns Policy.
Contact
Email: info@teashop.com.bd
Phone or WhatsApp: +880 1713-426386
Address: Saplabag R/A, Sreemangal-3210, Moulvibazar, Bangladesh