Last updated: 5 September 2026
We want every Tea Shop BD order to arrive correctly and in suitable condition. This policy explains when an order may be cancelled, returned, replaced or refunded.
Return Request Period
Contact Tea Shop BD within 7 days of delivery if you wish to request a return, replacement or refund.
A request is not automatically approved. We will review the order, product condition, reason for the request and supporting information before confirming the available resolution.
Eligible Reasons
A return, replacement or refund may be approved when:
- The wrong product or pack size was delivered.
- An item was missing from the confirmed order.
- The product arrived damaged or with a broken safety seal.
- The product was materially different from the confirmed order.
- An unopened product is returned in its original condition after prior approval.
- Another issue is accepted by Tea Shop BD after review.
Tea and Food Products
For hygiene and product-safety reasons, opened tea or food products cannot normally be returned because of a change of mind, personal taste preference or brewing result.
A natural variation in leaf appearance, aroma, flavour or liquor colour is not automatically a defect. Tea may vary between harvests and batches.
We will still investigate an opened product when there is reasonable evidence of contamination, incorrect ingredients, damaged packaging, an unusual odour unrelated to the product or another genuine quality problem.
Non-Returnable Items
The following items cannot normally be returned unless they are damaged, defective or incorrectly supplied:
- Opened tea or food products.
- Products damaged through misuse or improper storage.
- Personalised or custom-branded packaging approved by the customer.
- Corporate gifts produced to an approved specification.
- Products returned without prior authorisation.
- Free gifts or promotional items supplied without a separate charge.
Condition of Returned Products
An approved return should include the unused product, original packaging, labels, accessories and proof of purchase where applicable.
Do not send a return without receiving return instructions from Tea Shop BD. The return address and courier process will be provided after approval.
Damaged or Incorrect Orders
Send the order number, product name, description of the issue and clear photographs or an unboxing video when available.
If Tea Shop BD or the courier is responsible for an approved damaged, missing or incorrect order, Tea Shop BD will cover the reasonable replacement or return-delivery cost.
Change-of-Mind Returns
If an unopened change-of-mind return is approved, the customer is responsible for the return-delivery cost. The original shipping charge is not refundable unless the order was incorrect or defective.
Refund Method and Processing Time
Approved refunds are normally processed within 7–10 business days after the returned product or required evidence has been reviewed.
Refunds are sent to the original payment method where available. If that is not possible, Tea Shop BD and the customer will agree on another appropriate payment method.
Bank, card or mobile financial service providers may require additional time to show the refund after Tea Shop BD has processed it.
Exchanges and Replacements
A replacement depends on stock availability. If the same product or pack size is unavailable, the customer may choose an available alternative, wait for restocking or receive an approved refund.
Order Cancellation
An order may be cancelled before dispatch. If payment has already been collected, the approved refund will be processed using the method described above.
An order that has already been dispatched cannot be cancelled as an undispatched order.
Prepaid Subscriptions
A prepaid subscription may be cancelled before its first shipment is dispatched. After dispatch begins, completed shipments are not refundable except where a product is damaged, defective or incorrectly supplied.
Any refund for the unfulfilled portion of a prepaid subscription will be calculated after deducting completed deliveries, applicable discounts and non-refundable charges disclosed when the subscription was purchased.
Consumer Rights
Nothing in this policy is intended to remove any consumer right available under applicable Bangladesh law.
Contact
Email: info@teashop.com.bd
Phone or WhatsApp: +880 1713-426386
Address: Saplabag R/A, Sreemangal-3210, Moulvibazar, Bangladesh